1. About These Terms

1.1 When these terms apply

These Terms and Conditions apply to orders placed:

• through the Offgrid Water website;

• by email;

• by telephone;

• through an invoice or quotation;

• through another online sales channel operated by Offgrid Water; or

• by any other method where Offgrid Water agrees to supply products.

They apply to water filtration systems, pumps, filters, ultraviolet treatment equipment, reverse-osmosis systems, housings, frames, fittings, electrical components, replacement parts, cartridges, accessories, refurbished products, discounted products, pre-order products and other products supplied by Offgrid Water.

1.2 Consumers and business customers

Some legal rights apply only where the customer is acting as a consumer.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

A business customer is a person or organisation purchasing wholly or mainly for business, commercial, professional, trade, rental, resale or other non-consumer purposes.

Where these Terms distinguish between consumers and business customers, the relevant provisions apply accordingly.

1.3 Agreement to these terms

By placing an order, accepting a quotation, paying an invoice or otherwise confirming an order, the customer agrees to these Terms and Conditions.

Where special terms are agreed in writing for a particular order, those special terms take priority over these general Terms to the extent that they conflict.

2. Products and Intended Use

2.1 Product purpose

Offgrid Water supplies specialist water treatment and water-handling equipment for applications including:

• boats and marine installations;

• off-grid properties;

• cabins and remote buildings;

• rainwater systems;

• storage tanks;

• boreholes;

• lakes;

• rivers;

• streams; and

• other suitable water sources.

2.2 Product suitability

Water sources and installations vary significantly.

The customer is responsible for ensuring that the product selected is suitable for:

• the intended water source;

• the intended use;

• available electrical supply;

• available pressure and flow;

• suction height;

• pipe size and pipe length;

• environmental conditions;

• installation arrangement; and

• required output water quality.

Where Offgrid Water provides guidance, that guidance is based on the information supplied by the customer.

Unless Offgrid Water has expressly agreed in writing to design a complete installation for a particular application, such guidance does not amount to a professional site survey, laboratory water analysis, plumbing design, electrical design, marine engineering service or regulatory approval.

3. Water Quality and Water Safety

3.1 Source water varies

Water quality can vary significantly according to:

• location;

• weather;

• rainfall;

• season;

• agricultural activity;

• sewage contamination;

• industrial activity;

• storage conditions;

• tank hygiene;

• biological activity; and

• other factors outside Offgrid Water's control.

A source that was suitable previously should not automatically be assumed to remain suitable.

3.2 Drinking water

Customers intending to use treated water for drinking, cooking or another health-sensitive purpose are strongly advised to test both the source water and treated water appropriately.

This is particularly important where the source is:

• a canal;

• river;

• lake;

• stream;

• borehole;

• rainwater collection system;

• storage tank; or

• another untreated or uncontrolled source.

3.3 No universal purification guarantee

No filtration system should be assumed to make every possible source of water safe regardless of contamination.

Product performance depends on correct:

• product selection;

• installation;

• operation;

• flushing;

• flow rate;

• pressure;

• filter condition;

• maintenance; and

• replacement of consumables.

Offgrid Water is not responsible for contamination or poor water quality arising from circumstances outside the reasonable performance specification of the product supplied.

4. Installation and Commissioning

4.1 Installation is normally the customer's responsibility

Unless expressly agreed otherwise in writing, Offgrid Water supplies equipment only and does not provide installation services.

The customer is responsible for:

• mounting;

• plumbing;

• electrical connection;

• pipework;

• fittings;

• valves;

• drainage;

• leak testing;

• flushing;

• commissioning;

• frost protection;

• ventilation where required; and

• safe operation.

4.2 Installation assistance

Offgrid Water may provide installation guidance by email, telephone, messaging, diagram, instruction sheet or other means.

Such assistance is provided to help the customer use the product and does not make Offgrid Water responsible for the customer's entire installation.

In particular, Offgrid Water does not assume responsibility for the customer's:

• boat;

• building;

• tank;

• batteries;

• inverter;

• charger;

• electrical installation;

• plumbing;

• third-party pumps;

• pipework;

• valves;

• fittings;

• bilge;

• water source; or

• other equipment not supplied by Offgrid Water.

4.3 Competent installation

Customers should use a competent installer where the installation requires skills they do not possess.

Electrical equipment must be connected to a suitable supply of the correct voltage and current capacity.

4.4 Checking after delivery and installation

Products transported by courier may require normal inspection or minor adjustment after delivery.

This may include checking or tightening:

• filter housings;

• clamps;

• brackets;

• fittings;

• screws;

• hoses; and

• pipe connections.

The requirement for reasonable commissioning adjustment does not by itself mean a product is faulty.

4.5 Leaks

The customer must check the complete installation for leaks when first commissioned and following:

• filter replacement;

• servicing;

• movement;

• winterisation;

• reconnection; or

• alterations to plumbing.

A system should not be left operating unattended until the customer has established that it is correctly installed and leak-free.

Where leakage could cause significant damage, suitable safeguards such as isolation valves, leak detection or drainage should be considered.

5. Tanks and Stored Water

Customers using water-storage tanks are responsible for maintaining those tanks appropriately.

This includes, where relevant:

• cleaning;

• inspection;

• disinfection;

• protection against contamination;

• management of stagnant water; and

• appropriate water-quality testing.

Later filtration stages do not remove the customer's responsibility to maintain an appropriate storage environment.

Where chlorine or another approved disinfectant is used, the customer must follow the relevant product manufacturer's dosage and safety instructions.

6. Filters, UV Equipment and Other Consumables

6.1 Consumable products

Items including:

• filter cartridges;

• activated carbon media;

• sediment filters;

• nanoceramic filters;

• membranes;

• UV lamps;

• seals; and

• O-rings

are consumable items.

6.2 Replacement intervals

Any replacement interval given by Offgrid Water is guidance rather than a guaranteed service life.

Actual life depends on factors including:

• source-water quality;

• sediment;

• biological load;

• chemical contamination;

• usage;

• water volume;

• flow;

• pressure;

• tank condition; and

• storage conditions.

Filters may therefore require replacement earlier than a published guideline.

6.3 Consumable warranty

Consumables are not covered by the general product warranty merely because they reach the end of their service life.

This does not affect rights where a consumable itself was defective when supplied.

7. Pumps, Electrical Supply and Flow Rates

7.1 Pump performance

Pump performance depends on the complete installation.

Relevant factors include:

• supply voltage;

• cable size;

• connections;

• suction height;

• delivery head;

• pipe diameter;

• pipe length;

• fittings;

• restrictions;

• filters;

• source-water condition;

• airlocks; and

• system layout.

7.2 Published flow rates

Published flow rates are based on specified or typical conditions.

Actual flow may differ in a customer's installation.

7.3 Pump protection

Customers must not knowingly operate pumps:

• dry;

• against severe restrictions;

• with blocked filters;

• with inadequate voltage;

• with unsuitable electrical supplies; or

• outside stated operating conditions.

Damage caused by such circumstances is not a manufacturing defect.

8. Product Specifications and Changes

Offgrid Water continually develops its products.

Products may therefore differ slightly from photographs, videos or earlier versions in matters such as:

• fittings;

• labels;

• brackets;

• housings;

• components;

• mounting arrangements;

• colours; and

• layout.

A variation does not make a product defective where the product supplied performs substantially the function and specification agreed.

Photographs may show:

• previous product versions;

• prototypes;

• customer installations;

• optional components; or

• illustrative installations.

9. Orders, Prices and Payment

9.1 Prices

Prices will be those stated on the website, quotation or invoice at the relevant time.

Prices include VAT where stated or legally required.

Delivery charges may be additional.

9.2 Obvious errors

Offgrid Water may correct genuine and obvious errors in:

• pricing;

• stock status;

• specifications;

• product descriptions; or

• delivery information.

Where an order has been placed on the basis of an obvious material error, Offgrid Water may cancel the affected order and refund money paid.

9.3 Payment

Orders must be paid in accordance with the payment terms shown at checkout, on the quotation or on the invoice.

Offgrid Water is not required to dispatch goods until cleared payment has been received unless credit terms have expressly been agreed.

10. VAT, Zero-Rating and VAT Relief

10.1 Standard VAT position

Unless Offgrid Water has expressly agreed otherwise, UK orders will be charged VAT at the rate Offgrid Water considers applicable to the supply.

The fact that a customer believes they are entitled to VAT relief does not by itself permit Offgrid Water to zero-rate a transaction.

10.2 VAT relief must be agreed before purchase

Any request for VAT zero-rating, reduced-rating, exemption or other special VAT treatment must be raised with Offgrid Water before the order is placed or paid for.

The customer must provide any evidence or declaration reasonably requested by Offgrid Water before the transaction is completed.

Offgrid Water may require information including:

• customer details;

• vessel details;

• vessel dimensions;

• evidence that a vessel is a qualifying ship;

• intended installation;

• intended use;

• photographs;

• declarations;

• business details; or

• other relevant documentation.

10.3 Qualifying ships

The fact that a vessel qualifies for a particular VAT treatment does not automatically mean that every product supplied for that vessel qualifies.

The VAT treatment of equipment depends on the nature of the particular supply and the relevant legal conditions.

Offgrid Water may therefore conclude that:

• the vessel qualifies but the particular product does not;

• only part of an order qualifies;

• further evidence is required; or

• VAT must be charged.

10.4 Supplier decision

As supplier, Offgrid Water is responsible for accounting for VAT on its supplies.

Offgrid Water therefore reserves the right to charge VAT where it is not reasonably satisfied that the statutory conditions for another VAT treatment are met.

Where there is uncertainty, VAT will normally be charged.

10.5 Retrospective requests

A customer who believes VAT relief may apply should resolve this with Offgrid Water before purchasing.

Where a customer completes and pays for a transaction on a VAT-inclusive basis without first obtaining written confirmation from Offgrid Water that another treatment has been approved, Offgrid Water is not obliged to conduct a retrospective eligibility exercise or voluntarily reprocess the transaction merely because the customer subsequently requests different VAT treatment.

This does not permit Offgrid Water to retain VAT where tax law requires an invoice or VAT treatment to be corrected.

Where Offgrid Water determines that VAT was legally accounted for incorrectly, the transaction will be corrected as required by applicable law.

10.6 Customer information

The customer is responsible for ensuring that information and declarations supplied in support of VAT treatment are accurate.

If VAT becomes payable because information supplied by the customer was inaccurate, incomplete or subsequently ceased to apply, Offgrid Water may seek payment of the VAT and other sums properly due, to the extent permitted by law.

11. Delivery

11.1 Delivery estimates

Delivery and dispatch dates are estimates unless expressly agreed as fixed dates.

For consumer orders, goods will be supplied within the period required by law unless another delivery period has been agreed.

11.2 Pre-orders

Where a product is sold as a pre-order, the stated estimated dispatch or delivery period forms part of the expected fulfilment arrangements.

Production and freight schedules may change.

Offgrid Water will communicate material delays where reasonably practicable.

11.3 Customer address

The customer is responsible for providing a complete and accurate delivery address and appropriate contact details.

Additional costs caused by an incorrect address, failed delivery or refusal to accept goods may be charged to the customer where legally permitted.

11.4 Inspection on delivery

Customers should inspect packages reasonably promptly after delivery.

Where obvious courier damage exists, photographs of both the packaging and product should be retained.

12. Troubleshooting and Fault Diagnosis

12.1 Evidence

Before providing warranty parts, repairs, refunds or other remedies, Offgrid Water may reasonably request information necessary to determine the cause of a reported problem.

This may include:

• photographs;

• videos;

• installation photographs;

• voltage readings;

• pressure readings;

• flow checks;

• filter photographs;

• plumbing layout;

• details of source water;

• serial numbers;

• proof of purchase; and

• a description of the fault.

12.2 Basic troubleshooting

Customers may be asked to carry out reasonable basic checks such as:

• checking electrical power;

• checking fuses;

• checking voltage;

• checking switches;

• checking pump operation;

• confirming flow direction;

• inspecting filters;

• checking for blockages;

• checking for airlocks;

• checking fittings;

• checking for leaks;

• checking pipe restrictions; or

• temporarily removing a filter cartridge for diagnostic purposes where safe to do so.

Offgrid Water is not required to replace parts merely because a customer reports that a product is not working where reasonable diagnosis has not yet established the cause.

Nothing in this section removes statutory rights.

13. Support Boundaries

Offgrid Water provides reasonable product support for products it supplies.

Unless separately agreed, support does not include:

• general plumbing services;

• electrical repair;

• boat repair;

• tank cleaning;

• emergency call-outs;

• water-source management;

• diagnosis of unrelated third-party equipment;

• routine servicing; or

• ongoing installation management.

Where a problem is found to arise from:

• incorrect installation;

• blocked filters;

• unsuitable source water;

• poor maintenance;

• inappropriate electrical supply;

• third-party equipment;

• modification;

• accidental damage; or

• another matter outside the product supplied,

Offgrid Water may offer parts or assistance on a paid basis.

14. Warranty

14.1 Standard warranty

Unless a product listing states otherwise, eligible Offgrid Water systems are supplied with a two-year commercial warranty against covered mechanical or electrical defects.

Pumps have a one-year commercial warranty unless expressly stated otherwise.

This commercial warranty is additional to any statutory consumer rights.

14.2 Warranty remedy

Where Offgrid Water determines that a covered warranty fault exists, Offgrid Water may, as appropriate:

• supply a replacement part;

• repair the affected component;

• replace the affected component; or

• replace the product.

Where a simple replaceable component resolves the problem, supplying that component may constitute the appropriate warranty remedy.

14.3 Warranty exclusions

The commercial warranty does not cover:

• fair wear and tear;

• routine maintenance;

• exhausted consumables;

• blocked filters;

• incorrectly installed filters;

• tightening required as part of normal installation or maintenance;

• incorrect installation;

• accidental damage;

• freezing;

• heat damage;

• dry-running pumps;

• pump damage caused by excessive suction restriction;

• incorrect voltage;

• inadequate wiring;

• unstable electrical supplies;

• contamination;

• damage caused by unsuitable source water;

• damage caused by third-party components;

• misuse;

• unauthorised modification;

• unauthorised third-party repair; or

• use materially outside the product's stated purpose.

14.4 Warranty and statutory rights

Nothing in the commercial warranty reduces a consumer's statutory rights where goods fail to conform to the contract.

Where the law requires Offgrid Water to bear necessary costs associated with an applicable consumer repair or replacement remedy, those legal obligations take priority over the commercial warranty wording.

15. Consumer Rights for Faulty Goods

Where the customer is a consumer, Offgrid Water will comply with applicable consumer law concerning goods that are:

• faulty;

• not as described;

• unsatisfactory in quality; or

• otherwise not in conformity with the contract.

The appropriate legal remedy will depend on circumstances including:

• the nature of the fault;

• when it became apparent;

• whether a repair or replacement is possible;

• whether a previous remedy has been attempted; and

• applicable statutory rules.

The commercial warranty does not replace these rights.

16. Consumer Cancellation Rights for Online and Distance Sales

16.1 14-day cancellation period

Where the statutory distance-selling cancellation right applies, a consumer may cancel an order without giving a reason within 14 days after the day the goods are received.

Where one order is delivered in separate consignments, the relevant statutory rules determine when the period begins.

16.2 How to cancel

The consumer must clearly tell Offgrid Water that they wish to cancel.

A cancellation may be communicated by email or another clear written statement.

The consumer may use the cancellation form at the end of these Terms, although use of the form is not compulsory.

16.3 Returning goods

After notifying Offgrid Water of cancellation, the consumer must return the goods within the applicable statutory period.

Offgrid Water does not operate a collection service.

The customer must arrange suitable return carriage to the return address provided by Offgrid Water.

16.4 Return cost

For a statutory change-of-mind cancellation, the consumer bears the direct cost of returning the goods unless applicable law requires otherwise.

For products that cannot normally be returned by ordinary post, any legally required information concerning estimated return costs should be provided with the relevant product or order information.

16.5 Condition of returned goods

Customers may examine goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Offgrid Water may make a deduction permitted by law where the value of the goods has been reduced by handling beyond what is reasonably necessary for that examination.

Examples may include unnecessary:

• prolonged use;

• installation;

• modification;

• contamination;

• damage; or

• incomplete return.

16.6 Refund

Where the statutory cancellation right applies, refunds will be made in accordance with the applicable statutory timescales.

Where required by law, the basic outbound delivery cost will also be refunded.

Additional delivery costs arising because the customer selected an enhanced delivery method do not have to be refunded beyond the cost of the least expensive standard delivery option offered.

The discretionary return charge in section 17 does not apply to a valid statutory consumer cancellation.

17. Discretionary Returns

17.1 Returns where there is no legal right

Where a customer has no statutory right to return a product, Offgrid Water may choose to accept a return as a goodwill arrangement.

Offgrid Water is under no obligation to do so.

Examples include:

• business-customer change-of-mind returns;

• consumer returns requested outside the statutory cancellation period;

• orders excluded from statutory change-of-mind cancellation rights; and

• other unwanted products which Offgrid Water voluntarily agrees to take back.

17.2 Prior approval required

A discretionary return must be approved by Offgrid Water in writing before being sent.

Unauthorised returns may be refused.

17.3 Charges

Unless expressly agreed otherwise, an accepted discretionary return is subject to:

3% transaction and payment processing charge; plus

5% handling and restocking charge.

The standard deduction is therefore 8% of the relevant product price.

The customer must additionally arrange and pay for return carriage.

17.4 No collection service

Offgrid Water does not arrange courier collection for returns.

The customer is responsible for:

• choosing a carrier;

• arranging carriage;

• packaging;

• insurance;

• return costs; and

• safe arrival of the goods.

17.5 Condition

A discretionary return may be refused, or a further reasonable deduction may be made, where the product is:

• damaged;

• incomplete;

• materially used;

• contaminated;

• modified;

• missing components;

• inadequately packaged;

• damaged during return transit; or

• otherwise materially reduced in resale value.

18. Return Hygiene and Packaging

Water-treatment equipment must be returned:

• drained;

• reasonably dry;

• securely packaged;

• complete; and

• safe to handle.

Customers must take reasonable steps to ensure returned equipment does not contain or leak:

• contaminated water;

• sewage;

• chemicals;

• fuel;

• oil;

• sludge;

• significant biological material; or

• other hazardous contamination.

For discretionary returns, Offgrid Water may refuse heavily contaminated goods or deduct reasonable cleaning or remediation costs.

This does not remove any statutory remedy relating to genuinely faulty goods.

19. Bespoke and Customer-Specific Products

19.1 Genuine bespoke products

The normal statutory change-of-mind cancellation right may not apply where goods are genuinely:

• made to the customer's specifications; or

• clearly personalised.

This may include products involving genuinely non-standard:

• dimensions;

• fabrication;

• electrical configuration;

• plumbing configuration;

• specialist components;

• mounting arrangements; or

• modifications requested specifically by the customer.

19.2 Standard configurations

A product does not become legally bespoke merely because Offgrid Water assembles it following an order.

Choosing standard components or options from Offgrid Water's normal range will not necessarily remove statutory cancellation rights.

19.3 Identification of bespoke orders

Where reasonably practicable, Offgrid Water will identify genuinely bespoke or customer-specific orders before manufacture or modification begins.

Nothing in this section affects rights relating to faulty or misdescribed goods.

20. Sale, Discounted, Refurbished and Clearance Products

A discounted price does not by itself remove statutory consumer rights.

Where a product is refurbished, clearance stock, cosmetically marked or otherwise sold with a known limitation, that characteristic will be described where material.

A customer cannot later claim that a specifically disclosed characteristic constitutes a fault merely because that characteristic was reflected in the sale.

Other faults remain subject to applicable law.

21. Pre-Orders

Products advertised as pre-orders are products expected to be available or dispatched later.

The estimated availability period will be provided at the point of sale.

By placing a pre-order, the customer agrees to that later fulfilment period.

Production, freight and supply-chain circumstances may result in reasonable changes to estimated dates.

Pre-order status does not automatically remove consumer cancellation rights.

22. International Orders

International customers are responsible for checking whether products are suitable and lawful for use in their country.

Unless expressly included in the sale price, international customers are responsible for:

• import duties;

• customs charges;

• local taxes;

• brokerage;

• import formalities; and

• local regulatory requirements.

Delivery times may be affected by customs processing and international carriers.

Mandatory consumer rights applicable in the customer's jurisdiction are not excluded where they legally apply.

23. Customer Conduct and Communications

Offgrid Water is a small specialist business and aims to provide reasonable and helpful technical support.

Customers are expected to provide accurate information and communicate reasonably.

Offgrid Water may require communication to take place in writing where a customer:

• is abusive or threatening;

• repeatedly makes unreasonable contact;

• refuses reasonable troubleshooting;

• repeatedly provides incomplete or misleading information; or

• seeks assistance materially outside the product or warranty supplied.

Offgrid Water may decline non-contractual or goodwill support where customer conduct is unreasonable.

This does not affect statutory rights.

24. Liability

24.1 Liability that is not excluded

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence;

• fraud;

• fraudulent misrepresentation; or

• statutory consumer rights that cannot legally be excluded.

24.2 Matters outside Offgrid Water's responsibility

Subject to section 24.1, Offgrid Water is not responsible for loss or damage caused by matters for which Offgrid Water is not responsible, including:

• incorrect installation;

• inappropriate source water;

• contamination upstream or downstream of the product;

• failure to maintain tanks;

• blocked or exhausted filters;

• failure to follow instructions;

• incorrect electrical supply;

• third-party plumbing;

• third-party components;

• customer modification;

• freezing;

• failure to check for leaks; or

• operation outside stated product conditions.

24.3 Business customers

Where the customer is purchasing wholly or mainly for business purposes, and subject to liability which cannot lawfully be limited or excluded, Offgrid Water will not be liable for:

• loss of profit;

• loss of revenue;

• loss of business;

• loss of contracts;

• loss of anticipated savings;

• loss of goodwill;

• business interruption; or

• indirect or consequential loss.

Any other exclusion or limitation applicable to business customers remains subject to the legal requirement of reasonableness where that requirement applies.

24.4 Consumer customers

Nothing in these Terms seeks to exclude losses for which Offgrid Water is legally responsible to a consumer.

However, Offgrid Water is not responsible for losses that were not reasonably foreseeable consequences of a breach or losses caused by matters for which the customer or a third party was responsible.

25. Third-Party Labour and Consequential Costs

Customers should contact Offgrid Water before commissioning third-party repairs or replacement work where they intend to seek reimbursement.

Except where legally required, Offgrid Water does not automatically accept liability for independently incurred:

• plumber fees;

• electrician fees;

• engineer fees;

• boatyard charges;

• accommodation;

• travel;

• lost time;

• tank cleaning;

• crane charges; or

• other third-party costs.

The fact that a customer chooses to incur such a cost does not automatically make Offgrid Water responsible for it.

26. Intellectual Property

Unless otherwise stated, Offgrid Water owns or is licensed to use intellectual property contained in:

• product descriptions;

• manuals;

• diagrams;

• photographs;

• videos;

• graphics;

• branding;

• website text; and

• product documentation.

Customers may use product instructions and diagrams as reasonably necessary to install, operate and maintain products they have purchased.

Content may not otherwise be reproduced or used commercially without permission.

27. Reviews and Customer Content

Where a customer voluntarily provides Offgrid Water with a review, testimonial, photograph, video or similar content for publication or promotional use, the customer confirms that they have the right to provide that content.

Unless otherwise agreed, the customer grants Offgrid Water permission to reproduce and display it for reasonable business and marketing purposes.

Offgrid Water may decline to publish or may remove content that is:

• unlawful;

• abusive;

• defamatory;

• misleading;

• spam; or

• contains personal information belonging to another person without permission.

28. Website Use

Users must not knowingly misuse the Offgrid Water website.

This includes:

• attempting unauthorised access;

• introducing malware;

• interfering with site operation;

• submitting fraudulent information;

• impersonating another person; or

• using website material unlawfully.

29. Events Outside Our Reasonable Control

Offgrid Water will not be responsible for delay caused by events outside its reasonable control.

Examples may include:

• carrier disruption;

• port disruption;

• war;

• civil disturbance;

• severe weather;

• fire;

• flood;

• industrial action;

• government restrictions;

• major supplier failure;

• customs delays;

• power outages; or

• other significant supply-chain disruption.

Where such an event materially affects an order, Offgrid Water will take reasonable steps to reduce its effect and communicate significant delay.

This section does not remove statutory rights relating to delayed consumer orders.

30. Changes to Products and Availability

Offgrid Water may:

• improve products;

• change suppliers;

• discontinue products;

• replace components; or

• introduce later product versions.

This does not permit Offgrid Water to supply something materially different from what the customer contracted to purchase without appropriate agreement.

31. Changes to These Terms

Offgrid Water may update these Terms from time to time.

The version applying to an order will normally be the version in force when that order was placed.

A later change will not retrospectively alter an existing customer's contract unless:

• required by law; or

• expressly agreed with the customer.

32. If Part of These Terms Is Invalid

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. No Waiver

If Offgrid Water chooses not to enforce a contractual right on one occasion, that does not mean it has permanently waived that right.

Providing assistance, goodwill, replacement parts or another concession beyond Offgrid Water's legal obligations on one occasion does not create an obligation to provide the same concession in another case.

34. Governing Law

These Terms are governed by the law of England and Wales.

Where the customer is a consumer, this does not deprive them of any mandatory rights or protections applicable under the law of the country in which they habitually reside where those protections legally apply.

For business customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.

35. Contact and Returns

Customers should contact Offgrid Water before returning any product.

A return address will be provided where a return has been authorised.

Products should not be sent to an address found independently online without first obtaining return instructions from Offgrid Water.

Offgrid Water does not operate a general collection service.

36. Consumer Cancellation Form

A consumer wishing to exercise an applicable statutory cancellation right may use the following form, although use of this form is not compulsory.

To: Offgrid Water

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer, if this form is submitted on paper:

Date: